Support.
Tell us what failed, where it failed, and what you expected. We will begin there.
Contact
Email support@recluse.studio for product support, privacy questions, general feedback, or feature requests.
Include the product name, version and build number, operating-system version, device model, and a short description of the problem. If the problem concerns import or export, include the file format.
Keep private work private. Do not send documents, credentials, personal records, or other sensitive material unless support requests a small redacted sample.
Product support
Include the exact product name in the subject line. Portia has a dedicated support page and privacy policy. Infini Wizard has a dedicated support page and privacy policy. Disquiet has a dedicated support page and privacy policy.
Response
Support is handled directly by Recluse Studio. There is no outsourced call center and no automated claim of an instant reply. Messages receive a human response as capacity permits.